VIP Manager Daria talks about how it all started

18/10/201629/01/2024 admin

Daria Glazko has been with IQ Option for 1,5 years, during this period she has seen many changes in the company structure and in the product development. She has enjoyed the internal culture and the big idea of the company to the extent that has become the VIP management supervisor and is now ready to speak about her experience.

How did everything begin?

I admit that initial communication with traders was difficult. They were afraid, tried to end conversation abruptly, barely shared their experience and plans. I felt like they feared me. Substantially that was true. It turned out that traders were very tired of numerous calls from other brokers, they were tired of having their money coaxed out of them, and endless stories about “wonder-shares” that are guaranteed to skyrocket in price. On the contrary, I was sincerely interested in what they thought about us, we wanted to get their feedback, help our clients, and become a better company at the same time.

Our goal was to provide the most comfortable conditions for trading all around the world, and that is why the VIP department began to develop rapidly.

What does IQ Option do? What does IQ Option not do?

IQ Option has no sales department, but does have a VIP department.

We help clients with tutorials, we are glad to discuss fundamentals of the service and technical analysis with experienced traders, we take joy in the success of our clients, and we do thorough analysis of non-succesfull trading, proposing solutions for adjustment.

We welcome independent trading. It is your money and your decision how and when to trade. Our managers don’t offer trust management and don’t sell magic “wonder-signals.” If you receive a call where someone asks you to place money on a deposit and promises to trade for you and earn millions – I’ve got bad news for you. Swindlers now have your phone number, so please be attentive and do not provide any personal data.

dar2 — VIP team. Do you recognize Peter Ortis and Maria Gracheva?

How to withdraw funds?

Whoever you collaborate with in the binary options market, withdrawal is the reason why you have entered in the first place. You should know how it works, the terms of use, and whether comissions exist.

Briefly, withdrawal depends on your source of deposit: if you deposit via card, you withdraw to the card; if you use an electronic wallet, you withdraw with a wallet.

It is worth noting that we work with cards on a refund principle – withdrawal to the card equals the sum of input from the card.

As an example, you input $100 from X card, and the balance became $170 after a while. You decide to withdraw all the funds, and so to do this you need to make two requests:

$100 on card “Х” (money refund)
$70 on your e-wallet or via bank transfer

In fact your profit will always be withdrawn to your wallet or via bank transfer, and to the card you can withdraw only the sum of money you have invested.
Also bear in mind that by the moment of withdrawal you must pass the verificationprocedure- identity authentification. To do this, you need to send your ID, proof of address, and in case you have deposited from cards, you’ll need to send copies of cards covering your personal data for security.
A fair and open withdrawal policy is the most important feature of a broker.

What’s important to notice?

Always check the broker’s licence and its number. The main licenser for binary option brokers is CySec. It is without terms and its revocation means complete termination of business on the market.

Binary options is a high-risk endeavor, with deals that sometimes happen in less than one minute. That is why you should remember about risk management and be careful with the funds you invest.

The virtual nature of trading and working through the website makes you forget that this is all about real profits and losses. It seems that the difference between real trading and a demo account is limitless. This again accents the importance of emotions: when you earn a virtual $1,000 on a demo account, you feel practically nothing, but on the real account emotions and anxiety are actively involved. We start to think about how and where we are likely to spend money. Emotions are the enemies of trading, and anxiety means the beginning of losses. That’s why it is very important to cool off and trade as calmly as possible.